Privacy Policy

Effective date: April 21, 2026 · Last updated: April 21, 2026

1. Who we are

This Privacy Policy describes how LM Agency (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you visit our website, complete our training materials, or submit an application to work with us as a remote chat operator or in a related role.

If you have questions about this policy or your data, contact us at the email address your organization provides for LM Agency privacy inquiries (replace this sentence with your official contact email before publishing).

2. Scope

This policy applies to information collected through:

  • Our public website and application pages
  • Online forms, questionnaires, uploads, and assessments used in recruitment
  • Communications you initiate with us (for example, email support)

It does not apply to third-party websites, tools, or platforms that we may link to or embed, which are governed by their own policies.

3. Information we collect

We may collect the following categories of information, depending on how you use the site:

3.1 Information you provide directly

  • Identity and contact details (such as full name, email address, and messaging handles)
  • Recruitment responses (questionnaire answers, availability, written samples)
  • Performance-related inputs you submit (such as self-reported typing speed or network metrics you enter)
  • Media you upload for verification or assessment (such as a photograph and an audio recording), where requested as part of the application flow
  • Any other information you choose to include in free-text fields

3.2 Automatically collected technical data

  • Device and browser type, operating system, and language settings
  • IP address and approximate location derived from IP (for example, country or region)
  • Date and time of access, referring URL, and pages viewed
  • Diagnostic data such as error logs, if applicable

3.3 Cookies and similar technologies

We may use cookies, local storage, or similar technologies to operate the site, remember preferences, maintain session continuity (for example, saving progress in a multi-step form where enabled), measure performance, and improve security. You can control cookies through your browser settings; disabling some cookies may limit certain features.

4. How we use information

We use personal information for purposes that may include:

  • Operating, maintaining, and improving our website and recruitment experience
  • Evaluating applications, verifying eligibility, and conducting assessments
  • Communicating with you about your application or onboarding status
  • Security, fraud prevention, abuse detection, and enforcing our terms
  • Complying with legal obligations and responding to lawful requests
  • Analytics to understand usage trends and improve conversion and training outcomes

We do not sell your personal information.

5. Legal bases (where applicable)

Depending on your jurisdiction, we may rely on one or more of the following legal bases: your consent (where required), performance of a contract or pre-contract steps (such as evaluating an application), legitimate interests that are not overridden by your rights (such as securing our services and improving recruitment quality), and compliance with legal obligations.

6. How we share information

We may share information with:

  • Service providers who assist us with hosting, analytics, email delivery, storage, security, or recruitment tooling, subject to contractual confidentiality and security obligations
  • Professional advisors (such as lawyers or accountants) where necessary
  • Authorities when required by law, regulation, legal process, or to protect rights, safety, and security
  • Business transfers in connection with a merger, acquisition, financing, or sale of assets, where personal information may be transferred as part of that transaction

7. International transfers

LM Agency may process and store information in countries other than your own. Where required, we implement appropriate safeguards (such as contractual clauses) for cross-border transfers.

8. Retention

We retain personal information only as long as necessary for the purposes described in this policy, including to resolve disputes, enforce agreements, and meet legal, accounting, or reporting requirements. Retention periods may vary based on the type of data and the stage of recruitment.

9. Security

We implement reasonable technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

10. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, or to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a data protection authority.

To exercise applicable rights, contact us using the official privacy contact channel you publish for LM Agency. We may need to verify your identity before responding.

11. Children

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us so we can delete it promptly.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Where changes are material, we may provide additional notice as required by law.

13. Disclaimer

This document is provided to help you communicate privacy practices clearly. It is not legal advice. You should have qualified counsel review this policy for your specific operations, jurisdictions, and data flows before relying on it in production.